Refund policy

Baked Goods

Due to the perishable nature of our baked goods, all sales are final. However, we want you to be completely satisfied with your order. If there is a problem with your order, please contact us within 24 hours of purchase or pick-up with the following:

• Your order number or receipt

• A clear description of the issue

• A photo of the product, if applicable

We may offer a replacement or store credit at our discretion based on the situation.

We do not issue refunds for:

• Change of mind

• Incorrect orders placed by the customer

• Products not picked up on time

• Slight variations in decoration or design (all items are handmade)

Store Pick-Up

If you are unable to pick up your order at the agreed time, please notify us as soon as possible. We hold pick-up orders for up to 24 hours unless otherwise arranged. After this period, we cannot guarantee product quality or offer refunds.

Refunds or credits for store pick-up orders may be issued only in the following cases:

• We made an error with your order (e.g., wrong item, missing item)

• The order was not ready at the confirmed pick-up time

To request a refund or store credit, contact us at braunbakers.my@gmail.com within 24 hours of your pick-up time.